FREQUENTLY ASKED QUESTIONS
ABOUT THE RESORT
Resort Policies & Guest Access
Yes, you may contact our Concierge via WhatsApp at +6018 623 0632 to reserve your table at either Gonbei or The Dining Room for dinner. Kindly note that a deposit is required to confirm your reservation.
No, we regret to inform you that breakfast is exclusively available for guests staying with us.
Yes, you are most welcome, you may book for Afternoon Tea at the Jim Thompson Tea Lounge with our Concierge via WhatsApp at +6018 623 0632 to reserve your table. Kindly note that a deposit is required for reservation. Afternoon Tea is served daily from 3:00pm to 6:00pm.
Yes, you may contact our Spa Village team via email at spavillagechr@ytlhotels.com or +60 18 623 0631, you may also reach the resort team via phone call at +60 5 491 1100 to prebook the spa session.
Resort Services & Amenities
Yes, complimentary Wi-Fi is available.
No, we do not have a swimming pool at Cameron Highlands Resort.
Accessibility & Guest Mobility
Yes, an alternative entrance is available for elderly or wheelchair-bound guests. This entrance is located at our Spa entrance, equipped with a steel ramp, allowing convenient access to the rooms and facilities at our resort. This option is more suitable as the main lobby entrance has steep stairs which may be challenging for guests with mobility issues.
For guests requiring this access, we will be pleased to assign a ground floor room, as the upper floor rooms are accessible only via stairs. Kindly inform our Travel Centre of your requirements ahead of your stay.
PAYMENTS & DEPOSITS
Yes, a deposit will be collected upon check-in.
All reservations require full credit card payment at time of booking. Credit cards will be charged in Malaysian Ringgit (MYR) using the daily Bankers Buyers Rate.
ABOUT THE RESORT
Resort Policies & Guest Access
Pets are not permitted on the island.
Access is restricted to registered in-house guests only.
Dining and facilities are reserved exclusively for in-house guests.
Spa facilities are exclusively for in-house guests.
Drone usage is not encouraged to ensure guest privacy.
Yes, most public areas are wheelchair-accessible. Kindly share any specific requirements in advance so we may assist.
Yes, personal scooters and bicycles may be brought to the resort.
Yes, shuttle (buggy) services operate throughout the resort.
Family-Friendly Services
Yes, baby strollers are welcome.
Yes, baby sitting services are available at additional cost. This may be booked in advance or during check-in.
Yes, baby amenities are available upon request. Kindly let us know your requirements.
Resort Services & Amenities
Yes, complimentary (free) Wi-Fi is available.
Yes, available upon request.
Yes, guests may enjoy resort amenities while waiting for their villa to be prepared. Lockers and changing rooms are available.
Proper swimwear is required.
Payments, Deposits & Transportation
Yes, a deposit will be collected upon check-in.
All reservations require full credit card payment at time of booking. Credit cards will be charged in Malaysian Ringgit (MYR) using the daily Bankers Buyers Rate.
ACCOMMODATION
IN-ROOM AMENITIES
Yes, toiletries are provided in each room.
Cameron Highlands enjoys a naturally cool climate year-round, with temperatures typically ranging between 14°C and 24°C, offering crisp mornings and comfortably cool evenings. As such, our rooms are not equipped with air conditioning. Fans are provided for your comfort.
Yes a prayer mat can be provided, kindly inform our Travel Centre of your requirements ahead of your stay.
BEDDING & ROOM OCCUPANCY
Please be informed that some of our rooms accommodate a maximum of 2 Adults and 1 Child (11 years old and below).
If guests are travelling with 3 Adults, we recommend any of the following 3 options:
1. Booking 2x Deluxe Rooms
2. Booking 1x Two Bedroom Suite
3. Booking 1x Signature Suite
Yes, baby cots can be arranged. Please contact us ahead of your stay so we may make the necessary arrangements.
ROOM LAYOUT & ACCESSIBILITY
Yes, there are limited connection rooms, these are available in limited units of Deluxe Rooms. Kindly inform our Travel Centre ahead of making your reservation to request connecting rooms. Please note that these are subject to availability.
We regret to inform you that upper-floor rooms are accessible only via stairs. In the case that you are travelling with a guest requiring an accessible entrance, kindly inform our Travel Centre of your requirements ahead of your stay.
DINING
RESERVATIONS, PRIVATE DINING & BEVERAGE POLICIES
Yes, we offer two exclusive private dining experiences designed for couples seeking a more intimate setting: a bespoke Romantic Dinner in the Highlands, and our Signature Picnic Experience. You may explore these on our Dining page. Kindly note that advance reservation is required.
Yes, guests may bring alocoholic drinks to the resort. Kindly note that corkage fees apply in restaurants and public areas.
THE TREASURED MOMENTS
Celebrations & Bespoke Occasions
Yes, floral arrangements and decorations can be arranged at additional cost. Kindly reach out to us to let us know your requirements.
We offer decorations for Anniversaries and Birthday celebrations. For guests celebrating a birthday, we offer a complimentary slice of cake served during dinner time. Additional requests may incur charges, and are subject to availability.
THE TREASURED MOMENTS AT CAMERON HIGHLANDS RESORT
For adventurous families, we recommend our Jungle Trek where guests can experience an extraordinary adventure through towering canopies, our Jim Thompson Trails offer a mystery adventure following through Jim Thompson’s final known footsteps. Guests may also book visits to the surrounding tea plantations, where children can explore nature and discover the Highlands’ lush landscapes.
For a more relaxed pace, families can enjoy our Leisure Trail, meandering along gentle paths, or a Cameronian Culinary Journey, where you harvest fresh produce and create a seasonal meal together.
Kindly contact our Travel Centre to pre-book any of the aforementioned activities.
Yes, guests may choose from two thoughtfully arranged options to explore the surrounding tea plantations and highland attractions.
The Land Rover Experience (4x4 Private Tour)
Discover the highlands in comfort with a privately guided Land Rover experience, operated by our trusted local partner. Priced at MYR 400 nett per vehicle (accommodating 2–6 guests), this half-day journey of approximately four hours includes visits to the Mossy Forest, Tea Plantation, Strawberry Farm, Kea Farm morning market, and other highlights. Tours typically commence between 8:30am and 10:30am, though alternative morning timings may be arranged upon request.
Private Taxi Arrangement
For guests who prefer flexibility, a private taxi may be arranged at MYR 35 nett per hour (minimum three hours). This option provides transportation between your chosen attractions, with the driver waiting at each stop. Please note this is not a guided tour, and the Mossy Forest is not included in this arrangement. Timing may be scheduled in the morning or afternoon according to your preference.
Kindly note that both experiences are operated by external partners, and payment is to be made directly in cash to the respective driver or guide.
The Jim Thompson Mystery Experience is an immersive guided walk that follows the trail of Jim Thompson’s last known footsteps in the Cameron Highlands. Guests explore scenic forest paths while learning about his life, achievements, and the enduring mystery of his disappearance. It’s an experience that combines history, storytelling, and the Highlands’ natural beauty, offering both intrigue and discovery along the way.
To add this experience to your itinerary, kindly contact our concierge via WhatsApp or reach our Travel Centre by phone or email.
Jim Thompson was an American entrepreneur renowned for revitalising Thailand’s silk industry in the mid-20th century. He spent time in the Cameron Highlands and became fascinated by the region’s lush landscapes. In 1967, he mysteriously disappeared during a walk in these highlands, a story that has intrigued locals and visitors ever since. His legacy lives on through the trails and experiences that celebrate both the natural beauty and the history of the Highlands.
PACKAGES &
EXCLUSIVE BENEFITS
Special Offer: Resident's Package
Yes, foreign nationals travelling with Malaysian residents are eligible as well.
The Dining Room is available for Breakfast and Dinner, the Jim Thompson Tea Room is available for tea time. Other venues will require a top up payment, you may contact us to find out more
Travel
PARKING ARRANGEMENTS
Yes, complimentary parking is available for in-house guests. Please note that parking is available on a first-come first-serve basis.
Yes, EV Charging Facilities are available. These are located near the Spa Village area, in a nearby carpark. Kindly note that EV charging is subject to additional charge
NEED MORE INFORMATION? GET IN TOUCH
CONTACT INFORMATION
CAMERON HIGHLANDS RESORT
By The Golf Course,
Cameron Highlands Golf Course,
Brinchang, 39000 Tanah Rata, Pahang
GENERAL ENQUIRIES
+60 5 491 1100
(Resort team)
RESERVATIONS
GROUP AND EVENT BOOKINGS
